FAQ
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What's upcycling?
Upcycling means creatively reusing second-hand textiles and clothing to make new items like bags or hats. Instead of discarding old fabric, it’s transformed into unique, handmade pieces, reducing waste and giving new life to materials that would otherwise go unused.
Brands
While I upcycle second-hand clothing from brands like Nike, Adidas and more, my products are not affiliated with, endorsed by, or made in partnership with these brands. I repurpose pre-owned garments to create unique, handmade accessories. All brand names remain the property of their respective owners.
Shipping
- All items will be shipped from the Netherlands. Depending on your country, there may be customs clearance fees or taxes upon arrival.
- I process orders within 3 business days and ship them as quickly as possible. Delivery time depends on your location. You'll receive a track & trace code as soon as your order is shipped. If you haven't received anything after 5 business days, please contact me via the contact page.
Returns & refunds
- If your item is premade, it can be returned and refunded up to 14 days of it arriving as long as it remains unused. If there are any signs of use, it can't be refunded.
- The postage label for returns is not included and is at the customers cost.
- If your item has been made to order, it is not refundable.
Where are products being made?
All products are made in Utrecht, the Netherlands.
Cleaning
- Cleaning your upcycled accessory: Use a wet cloth and some washing detergent to remove stains. Don’t soak or put in the washing machine.
- All second hand fabrics are begin washed before upcycling.
One-of-a-kind
- All bags and bucket hats are unique.
- Sometimes there will be multiple from smaller items, like scrunchies and keychains.
Custom orders
Custom orders are possible. Just fill out the contact form and let me know what you're looking for. Include the item type, name, preferred colours and whether you'd like it made from clothing by a specific brand.